Shipping Policy

This page sets out how Jouliy ships orders. For a step-by-step version, see Order & Delivery.

Where we ship

Worldwide. If your country does not appear at checkout, contact us before ordering.

Shipping rates

Standard shipping is free on all orders, with no minimum spend.

Processing time

1–3 business days from the time your order is placed. Orders placed on weekends or public holidays are processed from the next business day.

Delivery time

Typically 5–10 business days after dispatch, depending on destination and local customs clearance. Delivery estimates are not guaranteed dates, and delays caused by carriers, customs, or incorrect addresses are outside our control.

Tracking

A tracking number is emailed to you when your order is dispatched. Tracking information may take 1–2 days to begin updating.

Customs, duties and taxes

Any import duties, taxes or customs charges applied by the destination country are the responsibility of the recipient. Jouliy has no control over these charges and cannot reimburse them.

Undelivered or lost parcels

If an order has not arrived 30 business days after dispatch, contact us, and we will arrange a replacement or a full refund. Parcels returned to us because of an incorrect or incomplete address will be reshipped once the correct address is provided.

Questions

Contact us through our Contact page.