Returns & Exchanges
Not quite right? Send it back within 30 days — we keep the process short and simple.
30-day returns
From the day it arrives
Refund in 5 business days
To your original payment method
Easy to start
Message us with your order number
Faulty? It's on us
We cover the return shipping
If it is not right, send it back. You have 30 days from the day it arrives, and we keep the process short.
What we accept
- Unworn pieces in their original packaging
- Returned within 30 days of delivery
- With your order number
What we cannot accept
- Pieces that have clearly been worn
- Earrings, for hygiene reasons, unless they arrived faulty
- Personalised or engraved pieces
- Sale items marked final sale
How to start a return
Message us with your order number and tell us which piece and why. We reply within 24 hours with the return address and instructions. Please do not send anything back before you hear from us — unannounced parcels can go missing.
Who pays for return shipping
If the piece arrived faulty, damaged or wrong, we cover it — that one is on us. For a change of mind or a wrong size, return postage is paid by the customer. We recommend a tracked service, because we can only refund what reaches us.
Refunds
Once your return arrives and passes a quick check, we refund to your original payment method within 5 business days. Your bank may take a few more days to show it.
Exchanges
The fastest way is to return the piece for a refund and place a new order for the size or style you want — that way you are not waiting for two parcels in sequence. Wrong size? Check the Ring Size Chart before reordering.
Faded or tarnished?
That is not a return — it is covered for life. See the Lifetime Colour Guarantee.
Still have a question?
Our team usually replies within 2 hours.