Frequently Asked Questions
The questions we get asked most. Can't find yours? Send us a message — we usually reply within 2 hours.
Product & Quality
Is Jouliy jewelry really waterproof?
Yes. Every piece is built on a solid stainless steel core with an 18K gold PVD finish. Shower in it, swim in it, train in it, sleep in it. Water, sweat and salt water will not strip the colour.
Will it turn my skin green?
No. There is no nickel and no brass core — those are what cause green marks and irritation. Our pieces are safe for sensitive skin.
Is it solid gold?
No, and we would rather say so plainly. Jouliy pieces are stainless steel with an 18K gold PVD finish. You get the look of fine jewelry at a fraction of the price, and it holds up to daily wear far better than the thin plating used on most fashion jewelry.
Shipping & Tracking
How long does delivery take?
Orders are prepared in 1–3 business days, and delivery usually takes 5–10 business days depending on your country. Shipping is free worldwide. Full details on Order & Delivery.
Where is my order?
Enter your order number and email on our Track Your Order page to see where your parcel is.
Do you ship to my country?
We ship worldwide. If checkout will not accept your address, message us and we will sort it out.
Returns & Warranty
Can I return something?
Yes — within 30 days of delivery, unworn and in its original packaging. See Returns & Exchanges.
What if the colour fades?
We replace it. Our Lifetime Colour Guarantee covers fading, tarnishing and colour change from normal everyday wear, with no time limit.
Sizing & Care
How do I find my ring size?
A strip of paper and a ruler is all you need — the method is on our Ring Size Chart.
How do I look after it?
Barely at all — but a few small habits keep it looking new for years. See Jewelry Care.
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